TERMS AND CONDITIONS

Throughout this page ‘we’,‘us’ and ‘AvantEdge’ should be read as referring to The AvantEdge Group Ltd trading as AvantEdge.

1. GENERAL

By using the AvantEdge web site you agree to be bound by the terms and conditions in this agreement.

AvantEdge reserves the right to modify, change or substitute or remove without notice any information on the web site at any time.

AvantEdge will use its best endeavours to keep the site running and provide access to users. However, the web site may be suspended, restricted or terminated from time to time due to a variety of reasons.

2. HELP US TO GIVE YOU THE BEST SERVICE

2.1 We are committed to providing you with a high-quality service that is both efficient and effective. If, at any point you would like to discuss with us how our service to you could be improved, or if you are dissatisfied with the service you are receiving, please let us know by contacting the Managing Director Tracey Asbury at [email protected] or by calling 02382 148188.

2.2 We will consider carefully any complaint you may make about our services as soon as we receive it and do all we can to explain the position to you. We will acknowledge your complaint within ten business days of its receipt and endeavour to deal with your complaint within twenty business days.

• 3. DATA PROTECTION

3.1 In this clause [3], the following definitions shall apply:

1. a) ‘client personal data’ means any personal data provided to us by you, or on your behalf, for the purpose of providing our services to you, pursuant to our engagement letter with you;
2. b) ‘data protection legislation’ means all applicable privacy and data protection legislation and regulations including PECR, the UK GDPR and any other applicable national laws, regulations and secondary legislation in the UK relating to the processing of personal data and the privacy of electronic communications, as amended, replaced or updated from time to time;
3. c) ‘controller’, ‘data subject’, ‘personal data’, and ‘process’ shall have the meanings given to them in the data protection legislation;
4. d) ‘UK GDPR’ means the Data Protection Act 2018 as amended by the Data Protection, Privacy and Electronic Communications (Amendments etc.) (EU Exit) Regulations 2019 which merge the previous requirements of the Data Protection Act with the requirements of the General Data Protection Regulation ((EU) 2016/679); and
5. e) ‘PECR’ means the Privacy and Electronic Communications (EC Directive) Regulations 2003 (SI 2426/2003).

3.2 We shall each be considered an independent data controller in relation to the client personal data. Each of us will comply with all requirements and obligations applicable to us under the data protection legislation in respect of the client personal data.

3.3 You shall only disclose client personal data to us where:

1. a) you have provided the necessary information to the relevant data subjects regarding its use (and you may use or refer to our privacy policy available at https://www.avantedge.co.uk/privacy-policy/ for this purpose);
2. b) you have a lawful basis upon which to do so, which, in the absence of any other lawful basis, shall be with the relevant data subject’s consent; and
3. c) you have complied with the necessary requirements under the data protection legislation to enable you to do so.

3.4 Should you require any further details regarding our treatment of personal data, please contact us at [email protected] and we’ll respond.

3.5 We shall only process the client personal data:

1. a) in order to provide our services to you and perform any other obligations in accordance with our engagement with you;
2. b) in order to comply with our legal or regulatory obligations; and
3. c) where it is necessary for the purposes of our legitimate interests and those interests are not overridden by the data subjects’ own privacy rights. Our privacy policy (available at https://www.avantedge.co.uk/privacy-policy/) contains further details as to how we may process client personal data.

3.6 For the purpose of providing our services to you, we may disclose the client personal data to our regulatory bodies or other third parties (for example, our professional advisors or service providers). The third parties to whom we disclose such personal data may be located outside of the United Kingdom. We will only disclose client personal data to a third party (including a third party outside of the UK) provided that the transfer is undertaken in compliance with the data protection legislation.

3.7 We may disclose the client personal data to other third parties in the context of a possible sale, merger, restructuring or financing of or investment in our business. In this event we will take appropriate measures to ensure that the security of the client personal data continues to be ensured in accordance with data protection legislation. If a change happens to our business, then the new owners may use our client personal data in the same way as set out in these terms.

3.8 We shall maintain commercially reasonable and appropriate security measures, including administrative, physical and technical safeguards, to protect against unauthorised or unlawful processing of the client personal data and against accidental loss or destruction of, or damage to, the client personal data.

3.9 In respect of the client personal data, provided that we are legally permitted to do so, we shall promptly notify you in the event that:

1. a) we receive a request, from or on behalf of a relevant data subject, to exercise their data subject rights under the data protection legislation or a complaint or any adverse correspondence in respect of our processing of their personal data;
2. b) we are served with an information, enforcement or assessment notice (or any similar notices), or receive any other material communication in respect of our processing of the client personal data from the Information Commissioner’s Office or any other supervisory authority); or
3. c) we reasonably believe that there has been any incident which resulted in the accidental or unauthorised access to, or destruction, loss, unauthorised disclosure or alteration of, the client personal data.

4. ELECTRONIC AND OTHER COMMUNICATION

4.1 Unless you instruct us otherwise, we may, if appropriate, communicate with you and with third parties by email or other electronic means. The recipient is responsible for virus checking emails and any attachments.

4.2 With electronic communication, there is a risk of non-receipt, delayed receipt, inadvertent misdirection or interception by third parties. We use virus-scanning software to reduce the risk of viruses and similar damaging items being transmitted in emails or by electronic storage devices. Nevertheless, electronic communication is not totally secure and we cannot be held responsible for damage or loss caused by viruses or for communications which are corrupted or altered after despatch. Nor can we accept any liability for problems or accidental errors relating to this means of communication, especially in relation to commercially sensitive material. These are risks you must bear in return for greater efficiency and lower costs. If you do not wish to accept these risks, please let us know and we will seek to agree alternative processes.

4.3 Any communication by us with you sent through the postal system is deemed to arrive at your postal address two working days after the day the document was sent.

5. USE OF COOKIES

Cookies provide information regarding the computer used by a visitor. AvantEdge may use cookies where appropriate to gather information about your computer in order to assist us in improving our website.

AvantEdge may gather information about your general internet use by using Cookies. Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive. Such information will not identify you personally; it is statistical data which does not identify any personal details whatsoever.

You can adjust the settings on your computer to decline any cookies if you wish. This can be done within the settings section of your computer. For more information please read the advice at AboutCookies.org.

Please see further details about Cookies in our privacy policy at  https://www.avantedge.co.uk./privacy-policy/.

6. USE OF YOUR INFORMATION AND PRIVACY POLICY

AvantEdge will never give your details to third parties to use your data to enable them to provide you with information regarding unrelated goods or services. Your details will only ever be passed to third parties at your specific request, either verbally or in writing to a member of the AvantEdge team or by you requesting your details are passed via a AvantEdge web site link. All permissions to pass information to third parties are recorded by AvantEdge to avoid any doubt.

AvantEdge understands that your privacy is important to you and that you care about how your information is used and shared online. We respect and value the privacy of everyone who visits our site and will only collect and use information in ways that are useful to you and in a manner consistent with your rights and our obligations under the law.

Please see our privacy policy at https://www.avantedge.co.uk./privacy-policy/ for further details.

7. VIRUS AND USER PROTECTION

AvantEdge makes every effort to check and test material before it is published on the web site. However, we recommend users run an anti virus program on all material downloaded from the web site. AvantEdge cannot accept any responsibility for any loss, disruption or damage to your data or computer system which may occur whilst using or down-loading material from the AvantEdge web site.

8. RECIPROCAL LINKS

The AvantEdge web site contains reciprocal links to third parties. It is AvantEdge policy to obtain permission to link to other web sites. AvantEdge cannot be held responsible for the contents or reliability of the linked web site and does not necessarily endorse the content or views expressed within them. Listings should not be taken as endorsement of any kind. AvantEdge does not guarantee that these links will work at all times and AvantEdge has no control over the availability of the linked pages.

9. IMAGES AND LOGOS

The copying and use of the AvantEdge logo and other related text, is not permitted without the express and prior approval of the Managing Director Tracey Asbury. Please let us have your organisation’s details and how and why you wish to use the logo.

10. PURCHASING A SERVICE OR WEBINAR

Please call the office on 02382 148188 or email [email protected] to either purchase a webinar or for services, arrange a new client consultation where we will meet in person to mutually agree the services required.

Webinar: For a webinar payment is required in full, either in advance or at the time of purchase. Once your payment has been received, you will be emailed a VAT invoice and confirmation in connection with your purchase will be provided.

Services: For services payment details will be confirmed by mutual agreement and reflected in the engagement paperwork. 

We accept payment via credit card or BACS payment.